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      <image:title>Who We Are - Josie Batres</image:title>
      <image:caption>Founder &amp; Principal Consultant Josie Batres is an operations advisor focused on helping home care agencies increase billable hours by fixing how the business actually runs. She works directly with owners to identify where hours are being lost—across lead pipelines, intake, caregiver onboarding, scheduling, and day-to-day execution—and installs the systems needed to stabilize operations and drive consistent growth. Her work centers on caregiver utilization, scheduling discipline, and building the operating structure required to turn demand into revenue. Josie is known for quickly diagnosing operational breakdowns that most agencies normalize—underutilized caregivers, inconsistent shift coverage, slow starts to care, and a lack of visibility into the pipeline and capacity. She doesn’t deliver recommendations that sit on a shelf—she builds the workflows, accountability, and cadence that make performance measurable and repeatable. Before launching her consulting practice, Josie held executive roles in financial services, where she led organizations through rapid growth, operational complexity, and large-scale transitions. That experience now informs her approach: structure first, execution always. She holds a Bachelor of Science in Economics from Loyola Marymount University.</image:caption>
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